Identifier of the Holder of this website and web pages
In order to comply with the provisions of the applicable regulations in relation to information society services and electronic commerce, the general information and identification details of this website are given below.
The owner of the website https://www.eclair-parfumeries.com/en/ is ELS LIMITS MESTRAL SAU ("ÉCLAIR"), mercantile company, domiciled in 17709 - El Portús (Girona), C/ Fatima, number 4, with N.I.F. number A17045972, duly registered in the Mercantile Register of Girona, Volume 337, Folio 186 i Sheet GI-6.411, being its contact and incident resolution e-mail address: hola@eclair-parfumeries.com.
Use of the sales channels
The use of the purchase channels from the website https://www.eclair-parfumeries.com/en/ implies the acceptance of the present conditions. ÉCLAIR will ask the customer, when making a purchase, to accept without reservation the present general conditions of sale, conditions that he/she will have been able to read, download or print previously.
ÉCLAIR provides information, through this website, about its products and the characteristics of these products. It does so with the utmost diligence and precision. For greater security and guarantees in favour of the customer, the information contained in the description of the products does not bind the customer or ÉCLAIR until confirmation of acceptance of the order.
ÉCLAIR presents its products on the website with the colours and details as realistically as possible. However, the colour that appears on the screen and other details may differ slightly from those of the product itself due to the technical process of reproduction and presentation on the website. In case of doubt, please contact our technical department prior to purchase.
Conditions of Sale
The amounts of each product detail the applicable taxes and may also include shipping costs. Before ordering the payment the Client can know the detail of these amounts. The order will not be processed until the Customer clicks "Accept" on the confirmation screen. The Customer may cancel or cancel the purchase process at any time, and abandon the process. Once the purchase has been confirmed and the payment has been made, within the following 24 hours the Client will receive a confirmation message detailing the amounts paid and the details of the product purchased.
ÉCLAIR will not proceed to send the products until it receives confirmation that the Customer has made the payment.
The conditions referring to amounts and delivery times are fully valid for purchases made from European Union member states.
The documents resulting from the purchase process will be kept in electronic format and will be permanently available to the Customer.
Specificities related to Pierre Fabre Dermocosmetics:
The sale of all Pierre Fabre Dermocosmetics products (A-derma, Avène, Ducray, Klorane and René Furterer) is limited to the European Economic Area. Any sale made outside this economic space will be immediately refunded.
European Economic Area: Germany, Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Iceland, Liechtenstein, Norway.
Pierre Fabre Dermocosmética (A-derma, Avène, Ducray, Klorane and René Furterer) limits the sale of its Products to 6 identical references sold to the same final consumer during a period of 15 consecutive days. We are obliged to inform Pierre Fabre Dermocosmetics for any delivery request greater than this number.
In relation to the Products
Although ÉCLAIR endeavours to always have the products listed on its website available, it may exceptionally be the case that the product requested by the customer is not available. If it is impossible to provide the product, ÉCLAIR may offer the Customer the delivery of an equivalent product at an equivalent price. The Customer may refuse these alternatives and ÉCLAIR will be obliged to immediately reimburse the amounts paid by the Customer.
If the Customer so chooses, ÉCLAIR delivers its products to the Customer's home via courier companies. The maximum delivery time will be 7 days, starting the day after confirmation of payment. ÉCLAIR will inform the Client of any delays in delivery that may occur accidentally. Delivery is considered to have taken place from the moment the carrier delivers the product to the Customer.
It is the Client's responsibility to verify that the product or products purchased are in good condition and, if necessary, to inform ÉCLAIR of any incidents that may be found. The Customer may contact ÉCLAIR who will assist him and propose a satisfactory solution for his interests. In the event of a return caused by a defect or error in the shipment, all shipping costs will be borne by ÉCLAIR. Returns will be accepted as long as the item has not been used and is delivered in the same conditions.
We remind you of the existence of a legal guarantee of conformity in accordance with articles 118, 119 and 123 of the Spanish Law for the defence of consumers and users.
Applicable taxes
The prices of the products displayed on the website https://www.eclair-parfumeries.com/en/ , include the applicable Value Added Tax (VAT). Purchases to be delivered within the territory of any of the member states of the European Union will be subject to VAT. No deliveries will be made to territories of non-European Union member states, the Canary Islands, Ceuta or Melilla.
The Customer expressly accepts the issuance of electronic invoices which will be available to him/her through his/her private area. However, the Customer may revoke the consent or opt for the paper invoice at any time, making the corresponding request through the usual customer service channels.
Use of Discount Coupons and Promotions
Users who make use of coupons or discount vouchers at ÉCLAIR should bear in mind that they may not be cumulative.
All discount coupons that ÉCLAIR provides by email or other digital or physical means to its customers will be valid for a maximum of 1 month unless otherwise specified.
The application of a voucher or discount coupon may be subject to a purchase for a certain minimum amount if it coexists with a promotion in which shipping costs are zero (0 euros).
ÉCLAIR reserves the right to cancel coupons or discount vouchers when it observes fraudulent or improper use of the coupon generation system. It is considered fraudulent or improper use of the coupon discount system, among others, the sending of invitations between email accounts of the same person or the use of coupons from the same campaign in different orders from the same user or to be delivered to the same postal address. ÉCLAIR also reserves the right to cancel all discount coupons associated with accounts suspected of misuse of the coupon system.
It can also be considered a fraudulent or improper use of the coupon discount system the fact of using the same PayPal account to make the payment of more than 1 order using the same discount coupon or using discount coupons of invitations for the purpose of self-invitation, even if they are registered users with different email accounts that share the same delivery address.
Similarly, the use of different email accounts for the use of the same coupon or discount voucher created and advertised as a coupon valid for a first purchase, and whose purchase is intended for the same user and/or postal delivery address, would be considered fraudulent use.
The User undertakes to use the website https://www.eclair-parfumeries.com/en/ in accordance with the Law, with the provisions of these Terms and Conditions, morality, good customs, public order, and generally accepted uses, and undertakes to refrain from using the website https://www.eclair-parfumeries.com/en/ for illegal purposes or effects.
The User will be liable for damages of any kind that ÉCLAIR may suffer as a result of non-compliance with any of the obligations to which he/she is subject by these Terms and Conditions.
Payment
The payment of purchases is made by bank card or PayPal. The bank cards accepted are: Visa and MasterCard.
In the event that the POS (Point of Sale Terminal) will report the refusal of the card, the order will be automatically cancelled.
Security
For your security ÉCLAIR has entrusted the credit card payment system to a payment gateway. The bank details entered are encrypted and securely transmitted to the bank's servers and then verified with the issuing bank to prevent fraud and abuse.
Only the Bank and PayPal have access to the bank details linked to these means of payment, so that ÉCLAIR does not know or record these details during the payment transaction or at any other time.
About Returns
In the case of home-delivered sales through courier companies, the Customer has a period of 14 working days to withdraw from the contract without having to indicate the reasons. The period shall be calculated from the day of receipt of the product. Before exercising the right of withdrawal, ÉCLAIR may meet with the Customer to analyse the reasons and propose solutions that may satisfy the Customer's interests. In any case, product returns will only be accepted if they are received in perfect condition and in their original packaging. Once the products have been received, ÉCLAIR will proceed to refund the amount paid by the Customer, a refund that will be made within a maximum period of 14 calendar days from the date on which we are informed of the withdrawal and without withholding any amount. The return costs will not be paid.
ÉCLAIR will only accept returns that meet the following requirements:
1.- The product must be in the same condition in which it was delivered and must retain, as far as possible, its original packaging and labelling.
2.- The shipment must be made using the same box or envelope that we have sent you, or failing that in a similar format that guarantees the return in perfect condition.
3.- A copy of the delivery note must be included inside the package, where the returned products are also marked.
You will be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Applicable legislation
Purchases made on https://www.eclair-parfumeries.com/en/ are subject to Spanish law. In case of any conflict or discrepancy the competent jurisdiction will be the one established by the Spanish legislation in its law of consumers and users.
About Privacy and Personal Data
ELS LIMITS MESTRAL SAU has adapted as data controller of the website ÉCLAIR (https://www.eclair-parfumeries.com/en/) has adapted its Personal Data Protection processes to the regulations of the European General Data Protection Regulation 2016/6 (GDPR).
For information on ÉCLAIR's processing of personal data, please refer to the link on the Privacy Policy page.